Use the channel that fits what happened. If money has left your account, call 1930 first, then your bank. This page lists official channels. We are not affiliated with any of them.
Cyber fraud and online financial fraud
- Helpline 1930: the national cyber-crime helpline. Call as soon as possible after a payment fraud.
- cybercrime.gov.in: the National Cyber Crime Reporting Portal for filing a complaint online.
Suspected fraud calls and messages
The Department of Telecommunications runs the Sanchar Saathi portal. Its Chakshu service lets you report suspected fraud communication by call, SMS or WhatsApp at sancharsaathi.gov.in.
Consumer complaints
The National Consumer Helpline, run by the Ministry of Consumer Affairs, takes complaints about products and services on toll-free number 1915 (also 1800-11-4000) and at consumerhelpline.gov.in. It works in several languages.
Bank, NBFC or payment-app complaints
Complain to the bank or entity first and keep the reference number. If it does not resolve the matter, you can file with the RBI Ombudsman through the Complaint Management System at cms.rbi.org.in. The RBI also runs the Sachet portal for unauthorised entities.
Next steps
Follow our first-hour checklist and use the complaint tools to prepare evidence and a letter.
Last checked: 15 November 2026. Procedures change, so confirm on the official site.